Returns, Refunds & Complaints Policy at Florist Whetstone

Fresh Flowers Guarantee in Whetstone

At Florist Whetstone, we take immense pride in providing the freshest flowers to households and businesses in our local Whetstone community. Our passion for quality and commitment to customer satisfaction is backed by our Fresh Flowers Guarantee. Each arrangement is created using carefully selected blooms, ensuring you receive nothing less than vibrant, beautiful flowers that brighten your special moments.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. In the unlikely event that your flowers are damaged upon arrival, please notify us as soon as possible. We kindly ask that you provide a photo of the damaged flowers on the day of delivery to help us resolve the issue quickly and efficiently. Upon review, we will arrange for a replacement bouquet or an alternative solution to ensure you receive the quality you expect from a trusted Whetstone florist.

Freshness Window

Florist Whetstone guarantees the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to our guidelines. If you encounter any issues with the longevity or freshness of your blooms within this period, please let us know promptly. Our team will gladly investigate and work towards a swift resolution, as your satisfaction is essential to us.

Refund or Replacement Options

If your flowers have arrived damaged or you are not satisfied with their freshness within our five-day guarantee, you have the option to request either a full refund or a replacement arrangement. We aim to process refunds and arrange replacements quickly, ensuring minimal disruption to your special occasion or business needs. We ask that return requests related to freshness or damage be made within 24 hours of delivery so we can act efficiently.

Complaints Process

At Florist Whetstone, we value clear communication and are dedicated to resolving your concerns. Should you have a complaint about any aspect of our service or products, please contact us with details of your issue. We treat every concern with the utmost importance and strive to respond within one business day. Our commitment is to investigate thoroughly and provide a fair and satisfactory resolution.

Trusted Local Service for Whetstone

As a well-regarded and trusted local florist in Whetstone, we are honoured to serve nearby households and businesses with pride and integrity. Your confidence in our service matters greatly to us, and we aim to exceed expectations every time. Our returns, refunds, and complaints procedures are designed to ensure a positive experience and peace of mind with every order.

Thank you for choosing Florist Whetstone. We are committed to upholding our Fresh Flowers Guarantee and providing outstanding service in our community.