Name: MESMERIZING HARMONY
Brand: Florist Whetstone
Price: 49.00 GBP
Availability: InStock

Florist Whetstone – Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Whetstone. These Terms & Conditions ("Terms") apply to all customers placing orders for flower arrangements, bouquets, and related floral products via our online platform for delivery in Whetstone and the surrounding areas. Please read these Terms carefully before making a purchase. By continuing with your order, you acknowledge that you have read, understood, and agree to be bound by these Terms. Should you not agree with these Terms, you should refrain from placing orders on this website.

Scope and Eligibility

Our online flower delivery service is available to individual and corporate customers within Whetstone and nearby locations. Orders are subject to acceptance, availability, and delivery feasibility in your area. If you are under 18, you may use our website only with the involvement or consent of a parent or guardian.

Order Process

To purchase flowers or products from us, please follow the outlined ordering process:

Selection: Choose your desired flower arrangements, bouquets, or products from our current online catalogue.
Add to Basket: Add selected items to your online basket. You may review and modify your basket prior to checkout.
Checkout: Enter the necessary recipient and delivery details, and any special instructions. Please ensure accuracy, as we rely on this information for successful delivery.
Payment: Complete payment using one of our approved payment methods.
Order Confirmation: On successful placement, you will receive an electronic confirmation summarising your order details. This confirmation does not constitute acceptance of your order.
Order Acceptance: Contractual acceptance occurs when we dispatch your order and send a further email confirming the dispatch. We reserve the right to decline or cancel orders prior to dispatch without liability.

All orders are subject to availability. We reserve the right to substitute flowers or products of equal or greater value should the requested items be unavailable. You will be notified of any significant substitutions.

Product Images and Descriptions

Whilst we strive for accurate representations of our floral products, images and descriptions on our website are illustrative. Variations in colour, flower type, and presentation may occur due to seasonal availability or supplier differences. We guarantee that any substitutions are of comparable quality and value.

Delivery Terms

We endeavour to deliver all orders on your chosen delivery date, within our advertised delivery time frames. Standard delivery is available for addresses in Whetstone and surrounding areas subject to our delivery schedules and coverage. Please be aware that delivery times may occasionally be affected by circumstances beyond our control, such as adverse weather conditions, traffic, or unforeseen events.

It is your responsibility to ensure the recipient is available to accept delivery, or to provide safe alternative arrangements. Where we are unable to deliver directly to the recipient, we may leave your order with a neighbour, in a secure location, or follow specific instructions if provided. Proof of delivery may be attained via photographic evidence or by recipient signature where possible.

Payments

Payment must be made in full at the point of order via our secure online payment system. Accepted payment methods may include major debit and credit cards, and any additional payment methods listed at checkout. Prices are displayed in GBP (£) and include VAT unless stated otherwise. We reserve the right to change prices and delivery fees at any time, though these changes will not affect confirmed orders.

Your payment details are processed securely; we do not store sensitive card information. Orders will not be processed or dispatched until payment is successfully received and cleared.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please notify us as soon as possible. For online flower delivery in Whetstone, amendments or cancellations are generally accepted up to 24 hours before your scheduled delivery date for standard orders.

For Same-Day or Next-Day Deliveries: Due to time constraints, orders placed for same-day or next-day delivery cannot usually be amended or cancelled once processed.
Special Occasions: During peak periods (e.g. Valentine’s Day, Mother’s Day), all sales may be final; please check our seasonal terms when ordering.

Cancellations made within the allowed period will be refunded in full via the original payment method. Refunds may take up to seven working days to process depending on your payment provider.

Returns, Refunds, and Complaints

As flowers and floral products are perishable, we do not generally accept returns. If you are not satisfied with the quality of your delivery, or if your order is incorrect or damaged upon arrival, please contact us within 24 hours of delivery. We may ask for supporting evidence such as photographs to properly assess your complaint.

Should your complaint be upheld, remedies may include a replacement, partial refund, or full refund, at our discretion. We are committed to ensuring customer satisfaction and will resolve genuine issues promptly and fairly.

Customer Responsibilities

It is your responsibility to:

Provide accurate and complete order, payment, and recipient information.
Ensure that the recipient is available for delivery as specified, or arrange for proper alternative instructions (e.g. safe place, neighbour).
Contact us promptly regarding any changes, cancellations, or complaints.

If an order is delivered late or to the wrong address due to incorrect information provided by you, we may not offer compensation or redelivery free of charge.

Liability

Our liability in connection with any order is strictly limited to the purchase price of that order. While we intend to deliver every order to the agreed specification and schedule, we are not liable for:

Loss or damage caused by unavoidable delays or failures due to circumstances beyond our reasonable control;
Any indirect, special, or consequential loss or damage (including but not limited to lost profit or opportunity);
Incidents arising from inaccurate information provided by you.

Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which may not be excluded by law.

Intellectual Property

All content on our website (texts, images, product designs, and trademarks) remain the property of Florist Whetstone or its licensors. No part of this site may be reproduced, distributed, or used commercially without our express written consent.

Data Protection and Privacy

We are committed to protecting your privacy and complying with UK Data Protection laws. Personal details collected during the ordering process will be used solely for processing your order, delivery, customer service, and as otherwise legally permitted. For further details, please refer to our Privacy Policy, available upon request or via our website.

Amendments and Updates to Terms

We reserve the right to revise these Terms & Conditions at any time. Updated terms will be posted on our website, and your continued use of our site and services signifies acceptance of any amended terms. It is your responsibility to review these Terms periodically.

Governing Law and Jurisdiction

These Terms are governed exclusively by, and construed in accordance with, the laws of England and Wales. Any disputes arising out of or in connection with the use of our service or these Terms & Conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Severability

Should any provision or part-provision of these Terms be held invalid or unenforceable by any competent authority, such provision shall be severed and the remaining Terms shall continue in full force and effect.

Entire Agreement

These Terms constitute the full agreement between Florist Whetstone and you, the customer, in respect of the subject matter herein, and supersede any prior written or oral agreements.

Contact and Customer Service

If you require support, clarification, or would like to discuss any aspect of your order or these Terms, we would be delighted to assist you. Details for contacting our customer team are available on our website.

Note: These Terms & Conditions are applicable to all orders for flower delivery in Whetstone and the surrounding areas processed through our online service. Thank you for choosing Florist Whetstone for your floral gift and delivery needs.